KnowledgeExample from machine servicing
What helped last time?
A service technician is standing at a machine with a fault and asks the way they talk. The assistant answers from the service history, earlier reports and the manual, briefly and with the source. And what is not in the documents, it says openly.
Same fault pattern in March 2024: seal on valve V2 replaced, fine afterwards.
According to the manual, check filter F1 first.
Machine 3, press P-40 · Technician M. Beispiel
Findings and action
Sign-off
You need three parts. Two of them are in the service van.
Nothing about the torque is in the documents.
I don't guess. Ask the service manager.
Answers only from your documentsCall the office.Dig out old reports.Ask a colleague.Guess.
Now the source is right there.
The technician asks at the machine in their own words. The assistant reads history, reports and manual, answers briefly and shows where it says so. What is locked for the role stays locked.
- Machine manualsAll roles
- Service reportsAll roles
- Assembly instructionsAssembly only
- Customer filesService management only
- Maintenance 2026Service management only
I have no access to that for your role.
That is a rule, not a whim: maintenance contracts and prices are open to service management only.The price is set as an annual flat rate.
Maintenance contracts 2026, item 3Nothing about that is in the documents.
I don't guess and I don't make up values. Best to ask service management.no source foundOnly what you may see.
Service technicians see history, reports and manuals, but no prices or contracts. You define that, by role. The assistant keeps to it.
- The permissions of your rolesThe assistant only reads what the person asking could open themselves. Customer prices and contracts stay locked if you set it up that way.
- The source is always includedEvery answer names the service report or manual chapter. One click, and you read the passage yourself.
- If it isn't in the documents, it says soIf a detail is missing, such as a torque, it says so. It doesn't guess and doesn't make anything up.
The same question, two ways
What actually changes for your service technicians. Both ways start at the same time.
Today
Six steps, one phone call, and in the end a gut feeling.
- 1Phone the office, nobody knows for sure
- 2Search old service logbooks and reports
- 3Ask the colleague who was there last
- 4Find the right place in the manual
- 5Check it is the current version
- 6If in doubt, ask again
Answered. Some uncertainty remains.
With AI
Ask at the machine, read with the source.
- 1Ask the question in your own words
- Search, read, answer brieflydone by the assistant
- 2Read the answer with its source
- 3Open the report or manual if needed
Answered, and you can see where it says so.If something is not in the documents, it says so.
assistant
It reads where your knowledge lives.
The assistant works with the repositories you already use today. It reads service reports, manuals and spare parts lists where they are stored and keeps to the permissions you have set. Any system with an API can be connected.
- Tailored to your needsYour machines, your terms, your roles.
- Hosted where you wantIn your own environment or with a provider of your choice.
- Your team decidesYour team decides which repositories the assistant may read and who may see what.
Why Kallysoft
Every answer with its source. What is not in your documents is not made up, and everyone sees only what they may see in the document store.
More on why Kallysoft →Which question does your service team keep asking?
Tell us about it. In a short conversation, we look at which reports and manuals the assistant should read and who may see what. No obligation, of course.
